Privacy Policy

Last updated: February 13, 2026 Effective date: February 13, 2026

This Privacy Policy explains how ReelMeld ("ReelMeld", "we", "us", or "our") collects, uses, discloses, and protects information when you use our website, desktop software, and related services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• The ReelMeld website (including legal, support, and download pages).
• The ReelMeld desktop application.
• Support, billing, licensing, and service communications related to ReelMeld.

2. Information We Collect

2.1 Information you provide directly

Depending on your use, we may collect:

• Contact details such as email address when you contact support.
• Billing or order identifiers received from payment partners.
• License and activation information needed to validate product access.
• Information you voluntarily submit in support messages.

2.2 Information collected automatically

We may collect technical and usage information, including:

• Device and environment data (such as OS type/version, app version, locale).
• Operational events (such as feature usage counts, error codes, task result status).
• Website access data (such as IP address, browser type, pages visited, and referrer).

2.3 Telemetry data policy

Our telemetry system is designed to collect operational metrics while minimizing personal data.

For telemetry, we aim to collect anonymous usage and reliability signals, and we do not intentionally include:

• Raw video URLs.
• Local file names or full local file paths.
• Raw API keys.
• Media content payloads.

2.4 Local data processed by the desktop app

The desktop app may process local files and authentication artifacts (such as platform cookies) to provide requested features. This local operational data is stored on your device and is not uploaded to our servers unless you explicitly submit it (for example, in a support request).

3. Telemetry Controls

You can disable anonymous telemetry at any time in Settings.

• We do not provide a separate first-launch telemetry notice prompt.
• Telemetry controls are available in-app and can be changed whenever you choose.
• After telemetry is disabled, new telemetry events are no longer sent.
• Previously collected data may remain in retained analytics records for the retention periods listed below.

4. How We Use Information

We use information to:

• Provide, maintain, and improve the Services.
• Deliver core functionality, support, licensing, and billing operations.
• Monitor reliability and security, detect abuse, and troubleshoot failures.
• Enforce agreements and comply with legal obligations.

5. Legal Bases (where applicable)

Where required by law (for example, GDPR), we rely on one or more of:

• Performance of a contract.
• Legitimate interests.
• Consent (where applicable).
• Legal obligations.

6. Sharing and Disclosure

We may disclose information to:

• Service providers that support hosting, analytics, payment processing, licensing, customer support, and communications.
• Authorities or counterparties where required by law or necessary to protect rights, security, and safety.
• Successors in connection with a merger, acquisition, financing, or asset transfer.

We do not sell personal information.

7. Data Retention

We retain personal data only as long as needed for the purposes described in this Policy, including legal, accounting, and enforcement needs.

Typical retention windows:

• Support requests and communications: up to 24 months after closure.
• Billing and transaction records: as required by applicable tax/accounting laws.
• License and activation records: while active and for a reasonable period after expiration or deactivation for fraud prevention and dispute handling.
• Telemetry and operational analytics: up to 18 months in aggregated or pseudonymized form.
• Security and abuse-prevention logs: typically 30 to 180 days unless longer retention is required for investigations.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

9. Security

We use reasonable technical and organizational safeguards to protect information. No security control is perfect, and we cannot guarantee absolute security.

10. Cookies and Similar Technologies (Website)

Our website may use cookies and similar technologies for:

• Essential functionality.
• Security and abuse prevention.
• Analytics and performance measurement.

You can manage cookies through your browser settings, but disabling cookies may affect site functionality.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data.
• Correct inaccurate data.
• Delete data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing relies on consent.

To exercise rights, contact us using the details below.

12. Region-Specific Notices

12.1 EEA/UK

If you are in the EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.

12.2 California

California residents may have rights under applicable California privacy laws, including rights to know, delete, and correct personal information, subject to legal exceptions.

13. Children

The Services are not directed to children under 13 (or the minimum age required by local law). If you believe a child submitted personal data, contact us and we will take appropriate steps.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the "Last updated" date.

15. Contact

Privacy requests and questions:

• Email: [email protected]
• Website: https://www.reelmeld.com/privacy